dhak66 Terms and Conditions

1. Introduction and Definitions

dhak66 ("we", "platform") is an online gaming platform that provides slot games, live casino, cricket betting and other gaming services to users in Bangladesh. These terms and conditions ("Terms") are a legally binding agreement between the user ("you") and dhak66.

Some important definitions used in these Terms are as follows:

• "Account" — Your personal registered account on the dhak66 platform.
• "Balance" — The total amount of money held in your account.
• "Bonus" — Any promotional benefit or additional funds provided by dhak66.
• "Wagering Requirement" — The condition to place a specified amount of bets before a bonus can be withdrawn.
• "Gaming Event" — Any game, bet or tournament available on the platform.

2. Account Registration and Eligibility

2.1 Eligibility to Register

To open an account with dhak66, the following conditions must be met:

• You must be at least 21 years of age.
• You are creating an account entirely voluntarily and on your own behalf.
• You have not previously been banned from dhak66.
• All information you provide is completely true and accurate.

2.2 One Account Policy

Only one account is permitted per person, household, device or IP address. Creating multiple accounts is strictly prohibited and all associated accounts may be closed immediately. Funds deposited and bonuses earned in duplicate accounts will be forfeited.

2.3 Identity Verification

dhak66 may request necessary documents for identity verification at any time. Withdrawals may be limited or suspended until verification is complete. National ID card, passport or other government-issued documents may be requested.

2.4 Account Security

Keep your account password and login details completely confidential. Sharing your account with third parties is prohibited. If you suspect unauthorized access, notify the dhak66 support team immediately via 24/7 live chat.

3. Deposits, Withdrawals and Payments

3.1 Deposit Terms

The minimum deposit amount at dhak66 is ৳500. Accepted payment methods are bKash, Nagad, Rocket and Upay. Please provide the correct amount and reference number at the time of deposit. dhak66 will not be responsible for delays caused by incorrect information.

3.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. All withdrawals are generally processed within 5-30 minutes.

• Withdrawals can only be made to the payment method used for account registration.
• Withdrawals may be delayed if identity verification has not been completed.
• Withdrawals cannot be made before the wagering requirement of an active bonus has been met.
• dhak66 reserves the right to suspend withdrawals in cases of unusual or suspicious activity.

3.3 Currency and Conversion

All transactions are conducted in Bangladeshi Taka (BDT / ৳). dhak66 is not responsible for currency exchange rates or third-party charges.

4. Bonus and Promotion Policy

4.1 Welcome Bonus

New members receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives a ৳1,200 bonus, making the total balance ৳2,200. A wagering requirement of 10x the total bonus amount must be completed before the bonus can be withdrawn (wagering requirement 10x).

4.2 Bonus Usage Terms

• Each bonus has a specific validity period — if wagering is not completed within the set time, the bonus will be cancelled.
• Multiple bonuses cannot be active at the same time unless a specific promotion explicitly permits it.
• Exceeding the maximum bet limit using bonus funds is prohibited.
• If a withdrawal is made before meeting the bonus terms, the withdrawal will be processed after deducting the bonus.
• dhak66 reserves the right to modify or cancel any bonus.

4.3 Promotion Abuse

Creating multiple accounts, concealing identity or any form of manipulation for the purpose of gaining bonus benefits is strictly prohibited. If such activity is detected, the associated account will be closed and all bonuses and winnings will be forfeited.

5. Gaming Rules and Fair Play

5.1 General Gaming Terms

All games on the dhak66 platform are operated safely and fairly. Each game has its own rules which should be read before starting. If a game is interrupted due to a technical issue, dhak66 will restore the game from its last valid state.

5.2 Bet Limits

Each game has a set minimum and maximum bet limit. Special bet limits may apply when using bonus funds. Bets that exceed these limits may be voided.

5.3 Technical Errors

If an incorrect result is displayed due to a software or hardware error, dhak66 may void that round. In such cases, the wagered amount will be refunded. The "Malfunction Voids All Pays" policy applies.

5.4 Prohibited Activities

• Any form of fraud or gaining an advantage through dishonest means.
• Playing games using automated bots or software.
• Exploiting any vulnerability or technical loophole in a game.
• Collaborative fraud against other players.

6. VIP Program and Rewards

dhak66's VIP program has three tiers: Bronze, Silver and Gold. Weekly cashback benefits are available at each tier.

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.8% weekly cashback.

Advancement to a higher VIP tier depends on regular gaming activity. dhak66 reserves the right to change the terms of the VIP program at any time. Any cashback reward may also be subject to a specific wagering requirement.

7. Responsible Gaming

dhak66 always believes in responsible gaming. Gaming should be an entertainment activity, not a source of income. You should not play to an extent that could cause financial harm to yourself or your family.

7.1 Self-Control Measures

You can take the following steps yourself:

• Set deposit limits.
• Take a temporary break ("cooling-off period").
• Temporarily or permanently close your account.

To activate these measures, contact us via 24/7 live chat. For more details, visit our responsible gaming page.

7.2 Minor Protection

It is the responsibility of every account holder to prevent minors from using this platform. If a minor uses your device or account, please notify us immediately.

8. Privacy and Data Protection

dhak66 stores your personal information with the highest level of security. All transactions and data are protected using SSL encryption and modern security technology. Your personal information is not shared with third parties, however it may need to be provided to regulatory authorities for legal reasons.

For more details, please read our Privacy Policy.

9. Account Suspension and Termination

9.1 Closure at User Request

You may request closure of your account at any time via 24/7 live chat. It is your responsibility to withdraw all outstanding balance before the account is closed.

9.2 Termination by dhak66

dhak66 may close any account without prior notice for the following reasons:

• Violation of these terms and conditions.
• Evidence of fraud or dishonest activity.
• Providing false or incorrect information.
• Account belonging to a minor.
• Money laundering or other illegal activities.

In such cases, dhak66 reserves the right to forfeit the balance and bonuses.

10. Limitation of Liability and Dispute Resolution

10.1 Limitation of Liability

dhak66 accepts no liability for the following:

• Game session cancellation due to internet disconnection.
• Technical errors from third-party payment providers.
• Loss caused by the user's own negligence.
• Service disruption due to external circumstances or unforeseen events.

10.2 Complaints and Dispute Resolution

If you have a complaint, please first contact our support team via 24/7 live chat. We strive to resolve all disputes fairly and transparently. There is also an option to appeal the support team's decision by email.

11. Changes to Terms and Enforceability

dhak66 reserves the right to partially or fully change these terms and conditions at any time. A notice will be posted on the platform for significant changes. Continued use of the platform after any changes will be considered acceptance of the new terms.

If any provision of these terms is found to be invalid or unlawful, the remaining provisions will remain in full effect. If this agreement exists in both English and Bengali, the Bengali version will take precedence.